Grievances are formal statements of complaint made by a public service employee about unfair or unreasonable decisions, conduct or behaviour which adversely affects them.
As outlined in the Grievance Resolution Directive 11/07, agencies are required to implement effective strategies to resolve employee grievances efficiently, effectively and confidentially and to actively address allegations of harassment. Where possible, grievances are to be resolved at the local level through mediation.
Each year, agencies are expected to use the Grievance Proforma to report on grievances to the Public Service Commission.
Where issues affecting the employment relationship are not able to be resolved by the parties, a public service employee may lodge an appeal with the Public Service Commission. The appeal process provides an independent forum to have decisions reviewed.
(Please note: documents mentioned in the above text are available in other formats in our Corporate publications section.)
Last update: 22 June, 2009
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