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Research & resources

The Public Service Commission undertakes applied research and develops resources which enhance and support agency capability in the areas of organisational performance management, service delivery and business practice reforms.

Organisational Performance Management Guides (3) - these complement existing Queensland public service organisational performance management resources which can be accessed through our Organisational Performance Management Roadmap.
Change Management Best Practices Guides - Five key factors common to success in managing organisational change.
Service Delivery Principles - to guide Queensland Government agencies when developing policy and designing programs to delivery quality services to Queensland citizens
Principles for Developing Innovation in the Work Environment - 10 principles to support agencies in developing innovation
Presentation on Performance Management in Canada - On 6 November 2009, Professor Jim McDavid from the University of Victoria gave a presentation focusing on British Columbia's approach to public sector performance management. Professor McDavid's presentation was jointly hosted by ANZSOG, the Department of the Premier and Cabinet and the Public Service Commission.

Last update: 12 November, 2009