The Public Service Commission (PSC) has a critical role in leading innovative service delivery and business practice reforms to enhance agency efficiency and effectiveness.
One of the key strategies that the PSC will use to improve the efficiency and effectiveness of government business practice and enable improved service delivery to the community is to conduct a number of pilot projects in partnership with agencies. These pilot projects will use staff engagement practices as the key mechanism to achieve change. As public service employees are well informed about their work they are uniquely placed, when given the opportunity, to identify where innovations and performance improvements can be made. While the projects will provide immediate benefits for partnering agencies, learnings will be widely distributed to inform reform within the public service as a whole.
Initially the PSC will work with Disability Services Queensland (DSQ) and Queensland Health (QH) in two key areas of service delivery. More detailed Information about these two projects will be available as work progresses.
The PSC’s role includes undertaking applied research to identify and promote innovative service delivery models. Information on proposals for service delivery model enhancements and relevant research findings around this will be added to the site on an ongoing basis.
The PSC has a lead role in providing government agencies with advice and support to build capability in business practice and service delivery reform. This role will be provided through the development of resources, conducting information forums and through providing specific advisory support to individual agencies.
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